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New York City Customers

New York City Customers:

AFF offers certain Spanish translation services. You may request a Spanish-speaking representative by contacting General Customer Service: 855-721-1188 and dialing “2.” In addition, you may request a Spanish translation of any written correspondence (letters and email communications) by speaking with a representative.

A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection (formerly the Department of Consumer Affairs) website,