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General Customer Service

Finding ways to help provide a Better Yes just feels downright good.   Go with confidence when you go with American First Finance, simply a “Better Yes”

Chat with our Customer Support Team now or call us directly at 855-721-1188.

 

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Customer Service Hours

Mon-Fri: 8am to 10pm CT

Saturday: 8am to 7pm CT

Sunday: 8am to 6pm CT

Online Chat Hours

Mon-Fri: 8am to 7pm CT

Saturday: 8am to 5pm CT

Sunday: Unavailable

 

Consumer Mail: 

*Note all mail regarding payments, approvals, or credit disputes should be directed here:  P.O. Box 565848  Dallas, TX 75356

Frequently Asked Questions

What does “No Credit Needed” mean?

“No Credit Needed” means that you may be approved for financing or leasing without a credit score or credit history. Applicants with poor, or even no credit, may be approved, but credit is checked as part of the application process. Your credit score is not the sole consideration for qualification. You are invited to apply, no matter what your credit history is!

What Is a Credit Check?

A typical credit check is when American First Finance or another company views your history of credit, other accounts, and credit score with a consumer reporting agency, also known as a credit bureau.

Does American First Finance check credit?

Yes, unless you have already applied through American First Finance within the past 30 days. When you apply for a product, American First Finance may check your credit using a hard credit inquiry (also known as a “hard credit pull”), which may influence your credit score. A hard inquiry occurs when a company with whom you have applied reviews your credit report, history of applying for credit, payment history, and your credit score as part of their decision-making process.

What is the FinWise Bank installment loan?

The FinWise Bank installment loan is an installment loan originated by FinWise Bank and serviced by American First Finance. Because American First Finance services FinWise Bank installment loans, please contact American First Finance regarding any questions about your FinWise Bank installment loan.

What credit reporting agencies does American First Finance report to?

American First Finance reports to TransUnion, Data X, Ltd., and Clarity Services, Inc.

What information do you send to the credit reporting agencies?

We send a range of account information, including but not limited to account balance, scheduled payment, payment history, and account status.

How long does it take for my payment(s) / payment history to update with the major credit reporting agencies?

Customer account history is reported to credit bureaus on a monthly basis and may take up to approximately 45 days to reflect on your credit report.

How long does it take for my credit report to be updated?

American First Finance reports all payment history details to select credit reporting agencies no less than once (1) per month. This may take approximately 45 days to reflect on your credit report.

How can I get a copy of my credit report?

A free copy of your credit report is available annually, at www.annualcreditreport.com.

My credit score is lower than I expected.

There could be multiple factors impacting your credit score, some of which may be entirely unrelated to activity through American First Finance. American First Finance reports account information accurately to the credit reporting agencies and is not a credit reporting agency itself. For more information, please contact the involved credit reporting agency directly.

I missed a payment; can you make a courtesy adjustment and remove it from my credit report?

No. American First Finance reports accounts accurately and according to regulatory requirements. The information we report is required to be complete and accurate. Accordingly, we will not modify accurate credit reporting as a courtesy.

Why does American First Finance report my account as ‘closed’ after I paid it off in full?

American First Finance is required to report accounts that are paid off in full as ‘closed/paid in full.’ For example, an installment loan is a type of credit account which is considered ‘closed’ when repaid in full.

What if there is incorrect information on my credit report?

If you believe that any information contained in your credit report is not accurate, you may dispute it and request that the information is reviewed for accuracy. Contact the appropriate credit bureau immediately to report the incorrect information. You may also notify American First Finance.

How do I report incorrect information on my credit report?

If you believe that any information contained in your credit report is incomplete or inaccurate, an easy way to file your dispute is online through the credit reporting agencies. You can visit their website or call them directly and include the following items in your dispute communication:

Transunion logo
Credit Report: 1-833-395-6941

http://www.transunion.com

Clarity Services Inc a part of Experian logo
Credit Report: 1-866-390-3118

https://consumers.clarityservices.com/

DataX an Equifax Company logo
Credit Report: 1-800-295-4790

www.dataxltd.com

 

Still have questions?

Read our Frequently Asked Questions for quick answers to popular inquiries.  If you’re still unable to find the information you need, please submit your question below or email us at info@americanfirstfinance.com.

Thank you!