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Liability Damage Waiver (LDW) Information

Liability Damage Waiver (LDW) Information

A Liability Damage Waiver (LDW) is an optional feature for lease-to-own customers that may protect them from ongoing financial responsibility for leased property impacted by covered loss or covered damage. The Liability Damage Waiver is only available through certain locations and for customers who accept this option when signing their agreement.

Customers that opt into Liability Damage Waiver coverage are protected from ongoing financial responsibility for further lease agreement costs when a wide range of unexpected events that harm their leased merchandise occur, such as fire, theft, flooding, and natural disasters. Once a covered Liability Damage Waiver claim is successfully filed and processed, the customer would no longer be responsible for future payments coming due on the account. The customer would still be financially responsible for any past-due payments, NSF fees, and late fees. Please note that Liability Damage Waiver coverage is not a type of insurance.

LDW Claims

If you need to file an LDW claim, we are here to help and offer several convenient options:

  • Credit Card Regular
    Submit your claim information through our company website by selecting the Contact Us option.
  • Envolop Logo
    Submit your claim information and supporting documentation via email to info@americanfirstfinance.com
  • Map Logo
    Send your claim information and supporting documentation to:
    American First Finance
    P.O. Box 565848
    Dallas, Texas 75356

To expedite your claim, please tell us your full name and account number, and send us any supporting documentation you may have. For example, a picture of the damaged property, or a filed police report for stolen property, usually work great. We are available to help!

Frequently Asked Questions

Below you will find answers to common questions about Liability Damage Waiver (LDW) coverage.

What is a Liability Damage Waiver?
A Liability Damage Waiver is an optional feature for lease-to-own customers that may protect them from ongoing financial responsibility for leased property impacted by covered loss or covered damage.

Who is eligible for Liability Damage Waiver coverage?
AFF customers with a lease-to-own product through participating locations are eligible to opt into LDW coverage and may select the option to add LDW when they sign their lease agreement. The Liability Damage Waiver is only available through certain locations and for customers who accept this option when signing their agreement.

Can I cancel the Liability Damage Waiver on my lease?
Yes, you may cancel Liability Damage Waiver coverage at any time. Please contact one of our Customer Care Specialists to process your request.

Can I add Liability Damage Waiver coverage to my lease?
No, you may only add Liability Damage Waiver covering when signing the lease agreement.