Feedback and Complaints

Updated: June 4th, 2022

Continuous Improvement

We welcome constructive feedback and suggestions about what we do so we can improve our service and limit future mistakes.

Tell us how we’re doing.


How Can You Contact American First Finance If You Have A Complaint?

American First Finance is committed to providing the best possible service to every one of our customers. If you are dissatisfied with any aspect of your experience, American First Finance is here to listen and ensure exceptional customer service moving forward. We welcome feedback. Complaints help bring opportunities for improvement to our attention. American First Finance ensures that complaints are dealt with effectively and are taken seriously.

American First Finance’s responsibility will be to:

  • Acknowledge every complaint in a timely manner;
  • Learn from the complaint and use it to improve our service.


The complainant’s responsibility is to:

  • Explain the matter as clearly and as fully as possible, including any action taken to date;
  • Allow American First Finance a reasonable time to deal with the matter;
  • Tell us what you would like the outcome of the complaint to be if you can. Please understand some matters may be beyond American First Finance’s control.


You can contact us by telephone, email, or in writing.

American First Finance
P.O. Box 565848
Dallas, TX 75356

General Customer Service: (855) 721-1188